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FREE DELIVERY ABOVE 399

REFUND POLICY

What are the policies for Returns/Exchanges?

Stickers & Wall Decor

We maintain a less than 1% defect/error rate. However, if there is an issue with your order, contact us and provide a photograph indicating the problem.

 

- For Quality Issues: We require a proper photograph.

- For Missing Items: We require an unboxing video.

 

Photographs or unboxing videos help us investigate the issue, only after which we can provide a resolution.

In case of Quality Issues / Defects:

- We will provide a resolution in terms of a refund or sending you the missing items. An unboxing video is required for us to investigate the issue.

- We must be contacted within 72 hours of delivery for any missing items.

- All sales are final.

We will reproduce any defective items after verifying the issue. Since each sticker is freshly made for you, we do not allow returns for reasons unrelated to quality.

-We cannot refund or reproduce your order if you decide you do not want it or prefer a different product.

The most important aspects of our returns & refund policies are:

- We must be contacted within 72 hours of delivery for any defects.

- A photograph indicating the problem is required.

- We will cover shipping costs and provide a shipping label if a return is necessary.

- We will reproduce or refund the order amount within 5 days if we verify that we made an error.

- We will use the original production time and shipping method when reproducing an order.

- All sales are final.

In case of Missing Items:

If there's a quality problem with your order, contact us and we will replace any defective units for free.

Order Status Shows Delivered but Not Received

In such cases, you need to contact us within 24 hours of the order status changing to delivered. We will ship a new order or refund you based on the response from the logistics company.

 

Please note that requests made after 24 hours of the order status changing to delivered cannot be entertained. These rules are set by all logistics companies in India and are beyond our control.

Can I return my order if I do not like it?

If there is a problem with your order, contact us with a photograph indicating the problem and we will address it accordingly.

 

Quality issues are rare, but they can occur and we strive to address them as quickly as possible. Since each sticker is freshly made for you, we do not allow returns for reasons unrelated to quality.

 

For example, we cannot refund or reproduce your order if you decide you do not want it or prefer a different product.

Can I return my order if I do not like it?

If there is a problem with your order, contact us with a photograph indicating the problem and we will address it accordingly.

 

Quality issues are rare, but they can occur and we strive to address them as quickly as possible. Since each sticker is freshly made for you, we do not allow returns for reasons unrelated to quality.

 

For example, we cannot refund or reproduce your order if you decide you do not want it or prefer a different product.

Questions about the Refund Policy should be sent to us at wecare.stixuniverse@gmail.com

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